Morgan and Morgan reviews on the firm's own website show a perfect five-star rating. Dig into the fine print and you'll find the phrase "based on select nationwide reviews." That qualifier is doing a lot of heavy lifting. What happens when you look at the reviews those selections left out?
We looked at BBB, Тruѕtріӏоt , Facebook, Google, and Yelp to find out. One hundred critical reviews were reviewed in detail. Here's what the patterns show.
Why Size Doesn't Guarantee Quality
Morgan and Morgan is the largest personal injury law firm in the United States. Founded in 1988 by John Morgan, it now employs over 1,000 lawyers and covers practically every major metro area in the country. Their types include car accidents, workers' comp, medical malpractice, employment disputes, class actions, mesothelioma, SSDI appeals, and slip-and-fall s.
That breadth is both an asset and a risk. An asset because a client can call one firm for almost any personal injury situation. A risk because a firm handling that volume of s operates very differently than a smaller, boutique practice where you might interact with the same attorney from intake to resolution.
What the Critical Reviews Consistently Show
Communication delays are the single most repeated issue. Sandra Jordan described a slip-and-fall where it took 58 days to hear anything after acceptance, which she believes resulted in security camera footage being destroyed before it could be preserved. Danielle Mccullar wrote on Тruѕtріӏоt that her point of contact left the firm and she had been replying to an abandoned email inbox for an unknown stretch of time, with no one rebuilding her .
drops after Is Morgan and Morgan a good law firm come up repeatedly. Luz R. wrote on Yelp that four months of document requests and assurances ended with a letter saying the firm couldn't take her , and that the delay caused her to miss her filing window with other firms too. Root Ney wrote on Facebook that they had uploaded approximately 1,000 pages of documentation to the firm's portal and the firm had submitted nothing to support the .
Medical referrals generating separate costs caught some clients off guard. Lauren S. wrote on BBB that $1,200 in telehealth referral charges appeared at the time of disbursement, for doctors who had given referrals and then told her not to continue treatment because the at-fault driver didn't carry enough insurance. Jimmy Booker wrote that after being told the firm would write off any medical bills if needed, he was dropped unexpectedly and left with a $5,000 medical bill.
The Reviewers Who Won After Leaving
Here's a detail worth paying attention to. Several reviewers describe being turned down or dropped by Morgan and Morgan and then prevailing with a different firm.
Jessica Vallejo wrote on Тruѕtріӏоt that the firm told her she had a for five months and then dropped it without notice. She later hired a new attorney and won. Ashley M. wrote on Yelp that the firm declined her based on camera footage, but the footage ed the other person hitting her car. She went to court herself and won. Then the other party appealed and brought a lawyer. She represented herself again. She won again.
These outcomes don't prove the firm made a mistake in each . But they demonstrate that a decline from a large volume firm is not necessarily a final verdict on the merits of a claim.
The Marketing Numbers Question
Jay Way wrote on Тruѕtріӏоt with a warning that the firm solicits ratings while a is still active, before outcomes are known. Tei H. wrote on BBB that over two years she received only three -related emails but 79 advertising emails. Joanna Meltzer noted that survey requests accompanied every exchange before her was dropped three weeks in.
The pattern of mid-engagement review solicitation is something worth thinking about for any firm, not just this one. When a client still has hope, still expects a resolution in their favor, their review looks very different than it would after an unexpected drop or a disappointing settlement. Ratings collected before outcomes are known are structurally tilted toward the positive.
The Referral Detail That Surprises Most People
The site notes, based on patterns in the critical reviews, that the firm apparently refers a meaningful share of its intake s to outside attorneys while retaining a referral fee. Jayson Johnson wrote that he was referred to a different firm that gave him the runaround. Mark La Palme described being dropped and then finding that the next attorney he approached didn't want to take his , having learned Morgan and Morgan had passed on it.
If you call morgan and morgan reviews because of their brand, it's worth asking directly whether your will be handled by their own attorneys or sent elsewhere.
Conclusion
The reviews don't tell you that Morgan and Morgan is a bad firm across the board. They tell you that the experience varies widely, and that certain patterns come up consistently enough to matter. Communication delays, mid- drops, complex fee and lien structures, and the referral system are all things worth asking about directly before you sign. The firm's scale means that for some clients it works well, and for others it doesn't, and often those two groups never compare notes.